All shipping expenses for RMA will be covered by the customer. The RMA results take between 4-8 weeks after the parts are shipped to the facility. RMA claim should include the full installation procedure, Fluids used, Nozzle tests, and other required information.
The RMA report issued by our supplier is final and binding to all parties. All Print Heads do not take any responsibility for damages. Printhead warranty does not cover printheads that have been misused, altered, neglected, handled carelessly, or damaged due to improper cleaning or unauthorized repairs. The printhead will only be replaced after our supplier evaluates the print head and confirms no defect caused by fluids used, electrical surges, and Improper Installation. All Print Heads provide a company warranty, which is valid only 15 days after the purchase.
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If you are not sure how to install the print head or any other spare, contact a trained repair technician to do the installation. You accept responsibility for proper installation."Consumable" items like dampers, filters, tubing, wipers, and cappers cannot be returned if used or with ink.All items can be returned within 30 days with the exception of printheads which is 15 days of receipt of your shipment in the original condition.We highly recommend adding this, especially for items like printheads, printers, and other high-value items. This service will cover theft, loss, and damage during the shipping process from the moment the order is shipped and delivered to you. To cover these accidental situations, we offer shipping insurance at checkout. If products are lost/damaged in the shipping process, Allprintheads does not take any responsibility to exchange or refund such.
Please confirm with us before your purchase for an accurate ETA time. Products, when not in stock, have a handling time of 3-10 days.
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